Cancelation Policy

Clear,
fair terms.

We want your booking experience at Leuko to be as straightforward as the space itself. Below you will find our complete cancellation terms — written clearly, without legal jargon, so you always know exactly where you stand.

Last updated: January 2025

Flexible rate

Refundable booking

Slightly higher rate — includes the flexibility to cancel and receive a full refund, subject to the cancellation window for your travel season.

You may cancel your booking and receive a full refund if you notify us within the cancellation window applicable to your arrival date. The window varies by season — see the table below.

Refunds are processed within 3–5 business days and returned to the original payment method.

Non-flexible rate

Non-refundable booking

Lower rate — reflects the commitment of a fixed booking. No refund is available under any circumstances once the booking is confirmed.

Non-refundable bookings are final at the moment of confirmation. No refund will be issued for any cancellation, regardless of the reason or notice given. This rate is offered at a discount precisely because it carries no cancellation flexibility.

If you are unsure about your travel dates, we recommend booking the flexible rate instead.

By season

Cancellation windows.

Season	Period	Cancel by	After this window
Winter	November — March	30 days before arrival	No refund
Shoulder	April, May, October	30 days before arrival	No refund
High season	June, September	14 days before arrival	No refund
Peak season	July — August	7 days before arrival	No refund

Refund process

What happens after you cancel.

Day 0

You send us your cancellation request

By email or WhatsApp. We require written confirmation — a message is sufficient. We will acknowledge receipt within 2 hours during the day.

Day 1

We confirm your cancellation in writing

You receive a written confirmation from us that the booking has been cancelled and that a refund has been initiated. Keep this for your records.

Day 1–3

Refund is initiated

The refund is processed back to your original payment method — credit card, bank transfer, or platform payment depending on how you booked.

Day 3–5

Refund appears in your account

Processing times depend on your bank or card provider. Most refunds appear within 3–5 business days. Some banks may take up to 10 business days — this is outside our control.

How to cancel

The cancellation process.

Send your cancellation request by email or WhatsApp. Include your full name, booking dates and the property name (Leuko). A message is sufficient — no formal letter required.

reservations@leukosuite.com

We confirm the cancellation

Within 2 hours of receiving your request, we will confirm in writing that your booking has been cancelled. If you do not receive a confirmation, please follow up — we may not have received your message.

Refund is processed

If you are within the cancellation window for your season, the refund is initiated immediately. It will appear in your account within 3–5 business days. Refunds are always returned to the original payment method.

Booking via Airbnb or Booking.com?

If you booked through a third-party platform, your cancellation must be processed through that platform — not directly with us. The platform's own cancellation policy and timeline applies. Contact us if you are unsure.

Additional policies

Other situations covered.

No-show

If a guest does not arrive on the booked check-in date without prior notification, the booking is treated as a non-refundable cancellation regardless of the rate type booked. No refund will be issued.

Early departure

If a guest checks out before the booked departure date, no refund will be issued for unused nights. We recommend contacting us if your plans change — we will always try to find a fair solution where possible.

Date modification

Changing your booking dates is treated as a cancellation of the original booking and a new booking at the current rate. Subject to availability. Contact us directly — we are flexible where we can be.

Force majeure

In the event of a natural disaster, government travel restriction, airline strike or other extraordinary circumstance beyond your control, we will work with you personally to find a fair solution — including date changes or a credit for a future stay.

Property unavailability

In the very unlikely event that Leuko becomes unavailable due to circumstances beyond our control, we will notify you immediately and offer a full refund or an alternative arrangement. Your booking is always protected.

Disputes

If you have a concern about a refund or cancellation, please contact us directly first. We resolve all disputes personally and aim to reach a fair outcome for both parties within 48 hours of the complaint being raised.

Important note

Refunds are always returned to the original payment method used at the time of booking. We do not issue cash refunds. Bank processing times vary by institution, if your refund has not appeared after 10 business days, please contact us and we will provide proof of the refund transaction to share with your bank.

Questions about your booking?

We are always here, reach us by email or WhatsApp and we will reply personally within 2 hours.